Privacy Policy

By providing AZ HOME with your personal information, you agree that your personal information will be collected and used as outlined in this Policy. If you do not agree to this Policy, you can stop providing AZ HOME with any personal information.

AZ Home Joint Stock Company (“Company”) strictly implements the confidentiality of customers’ personal information and the Company only collects, stores, discloses, transfers and uses personal information of customer at, from, through (“website”) in accordance with the Privacy Policy at (“This Privacy Policy”) with the terms below.

  1. These Terms of Agreement include the following:

By providing the Company customers’ personal information, you agree that your personal information will be collected and used as outlined in this Privacy Policy. If you do not agree to this Privacy Policy, you can stop providing the Company with any personal information and/or using the rights mentioned in this Privacy Policy.
Customers can get access to the website and browser without providing any personal information. During the process of the website accessing, you do not need to reveal your identity and at all times the Company cannot identify customers, unless customers have an account on the website and log in with a username and password you registered. When customers create an account on the website, or provide the Company with your personal information through the website, the personal information the Company collects may include but is not limited to: full name of the customers, phone number, email address, contact address, gender, date of birth, customers’ needs, products and services that customers are interested in.

    + Purpose of information collection

  1. Purpose, scope of information collection and use

The Company collects personal information of customers to serve one, some or all of the following purposes:
– To process customers’ orders.
– To create and maintain customers’ account with the Company, including loyalty program or promotions, customer appreciation programs. When customers register an account on the website and/or provide your information through the website, the Company will also use that personal information to send customers marketing and/or promotional materials about the products and services of the Company. Customers can unsubscribe from marketing communications at any time by using the unsubscribe function in email marketing..       
– To check the download of data from the website; improve the layout and/or content of the website and customize it for users; identify visitors on the website; conduct researches on demographics and behavior of users and markets; provide customers with information being useful or requested by customers from the Company, including information about the Company’s products and services, provided it is reasonable that customers do not object to the Company’s contact for these purposes.
– Consumer service, customer service, including responses to customers’ requests, complaints and feedback.
– For purposes to support customers.

+ Scope of information collection

When customers create an account on the website, or provide the Company with personal information of customers through the website, the personal information the Company collects may include but not limited to: full name of customers, phone number, email address, contact address, gender, date of birth, customer needs, products and services that customers are interested in,…

+ Scope of information use

The Company only uses customers’ personal information collected from the website or provided by the customers only for the purposes mentioned in point “a” of this Section.

+ Information disclosure in accordance with legal regulations:

Customers acknowledge and agree that the Company may disclose the information customers provide after the request of the competent governmental authority in accordance with the law, after the request of the third party, or if the Company self-determines, believes that disclosure is reasonable in order to (i) comply with the law, the requests or orders from law enforcement, or any legal process (whether this disclosure is required by applicable law or not); (ii) protect or insure the rights and property of the Company’s subsidiaries, affiliates and the Company, or a third party; or (iii) protect someone’s health, property or safety, such as when abuse or violence against any person (including members) is threatened.
The Company has the right to disclose customers’ information to any third party when that third party claims that the content and information that customers provided and posted on the Company’s website has infringed the rights of their intellectual property, privacy or other legal requirements.
  1. Computer data collection

The Company may use cookies, web beacon and other similar technologies to store information, helping customers experience better, faster, safer and be personalized customer experience when using Services and/or website access.

When customers access the website, the Company’s server automatically records the information that customers’ browser sends whenever customers visit the website. This data may include: The computer’s IP address, browser type, the pages of the website that customers visit, time spent on pages, items and information found on the website, time and date of visit, and other statistics.

This information is collected for analysis and evaluation to help the Company improve the website, the services and products the Company offers.

Cookies are small text files (usually consisting of letters and numbers) that are placed in memory of customers’ browser or device when customers visit the website or view a message. Cookies allow the Company to recognize specific devices or browsers and help the Company personalize content that matches customers’ preferences more quickly and bring more convenience and usefulness for services, sales promotions, and sales and the Company’s website.

Customers can manage and delete cookies through your browser or device settings. For more information on how to do this, please visit the customer device or browser’s supporting documentation.

Web beacons are small graphic images that can be added on the Company’s website. Web beacon allows the Company to count the number of users who have viewed these pages so that the Company can understand the preferences of its customers better

  1. Customer’s rights to personal information

Customers have the right to provide personal information to the Company and can cancel and recall that decision at any time.

Customers have the right to check, update and adjust your personal information by logging in to your account and correcting personal information or requesting the Company to do this.

Customers have the right to submit a complaint about the disclosure of personal information to a third party or the Company uses customers’ personal information for improper purposes to the Company through the contact channels in Section 7 of the Privacy Policy. Within 48 hours from the time of receiving the complaint or feedback, the Company will check and clarify the information reflected and respond, provide solutions, guide customers to restore and secure the information.

  1. Confidentiality of customer’s personal information

The Company guarantees that all information collected will be stored securely. The Company protects customers’ personal information by:

Maintain technology products to prevent unauthorized access on computers

Safely destroy customers’ personal information when no longer needed for any legal or business purposes. If customers believe that your security has been breached by the Company, please contact the Company at the Company’s email address below.

Customers’ password is the key to your account. Please use numbers, letters and special characters, and do not share your website password with other individuals. If customers share passwords with others, you will be responsible for all of your actions and consequences under the customers’ name of the account. If customers close the control of password, you may lose significant control of the personal information and other information submitted to the Company. Customers may also be subject to legally binding actions against the customers. Therefore, if customers’ password is compromised for any reason or if customers have evidence to believe that customers’ password has been compromised, customers should immediately contact the Company and change the password. Customers must log out of the account and close the browser when finishing using the shared computer

  1. Time for information storage:

Customers’ personal information will be stored until customers have a request to cancel or customers manually log in and cancel. In all cases, customers’ personal information will be kept confidential on the Company’s server.

  1. Information collection and management unit:


Enterprise code: 0314884279 provided by the Department of Planning and Investment of Ho Chi Minh City for the first time issued on February 8, 2018.

Head office & AZ Home Design Center HCMC: 18-20, No. 05 Road, An Loi Dong Ward, Thu Duc City (District 2), Ho Chi Minh City, Vietnam

AZ Home Design Center Hanoi: 4th Floor, Block B, Building D2, No. 144 Giang Vo, Giang Vo Ward, Ba Dinh District

Tel: (+84) 909 50 46 56